Thank-you for your interest in our PIMASOFT products!

  Downloads, Licenses and Upgrades FAQs   Questions and answers regarding product downloads, licenses and software upgrades.

  Billing , Ordering and FAQs  Questions and answers to common questions regarding the billing and product purchasing process.
 

Frequently Asked Questions

» Do I get free software upgrades and new releases? 

Yes, most of our products include a period of free upgrades for registered users. During this time you will receive all upgrades and new versions of the products that are released. The length of time and number of free upgrades are shown on the associated product home page.

» I've lost the registered installation file. What do I do? 

We are happy to provide you with a replacement copy of the original file.

» I've lost my license code. What do I do? 

We are happy to provide you with a copy of your license code. If you are still using the same e-mail address that was used to order the product you can visit the pages below to have a copy sent to you automatically.

» When will I receive my license code information after purchasing?

When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon the payment has been received and cleared.

Please note some small delays may occur in verifying your credit card details under some circumstances.

» What is the refund policy? 

We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase.

In addition we also offer a 30-day money back guarantee. For information on the return policy please visit this page.

If you have a support issue please contact support for further assistance and we will be happy to help you.

» Can I purchase over the phone or by fax?

Yes, the billing call center is available during US and European business hours, and can accept phone and fax orders.

Please note that online ordering is automated and therefore much faster than placing an order by fax, e-mail, or phone because you are not limited by business hours.


» Can I purchase using a check or money order?

Yes, you can purchase with a check or money order in U.S. currency drawn on a U.S. bank. Please note your license will not be activated until your check or money order has cleared, we will notify you by e-mail when this occurs.

Downloads, Licenses and Upgrades FAQs

» I've lost the registered installation file. What do I do?
We are happy to provide you with a replacement copy of the original file. Please view this topic for further details.

» I've lost my license code. What do I do?
We are happy to provide you with a copy of your license code. Please view this topic for further details.

» Do I get free software upgrades and new releases?
Yes, most of our products include a period of free upgrades for registered users. During this time you will receive all upgrades and new versions of the products that are released. The length of time and number of free upgrades are shown on the associated product home page.

» When will I receive my license code information after purchasing?
When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon the payment has been received and cleared.

» I just purchased online but I didn't receive my receipt via email. What happened?
Receipts are sent immediately after the order has been processed. Please ensure that you are connected to the Internet and that the computer or ISP does not have a firewall or SPAM/ad-blocker affecting the delivery of email, please also ensure you entered a correct email address.

» The license code you have given me says that it is invalid.
As the characters in the license code can be confused, please copy and paste (as opposed to manually typing in) the license details.

Billing , Ordering and FAQs

» What types of credit cards can be used to purchase the software?
We accept all major credit cards including Visa, Mastercard, American Express, Diners Club, JCB and Eurocard cards.

» Are my credit card details secure?
All credit card transaction information is sent from your browser to our servers via the most secure encrypted connection available.

» Can I purchase using a check or money order?
Yes, you can purchase with a check or money order in U.S. currency drawn on a U.S. bank. Please view this topic for more details.

» Can I purchase using PayPal?
Yes, we welcome payments made via PayPal. Please view this topic for more information.

» Do you offer multi-user and corporate licenses?
Yes, please contact our corporate sales team to discuss your individual multi-user licensing requirements.

» What is the refund policy?
We provide functional trial versions of all our software so our customers can evaluate and test the software before making a purchase. If after purchasing the software you are completely satisfied, we offer a 45 day money back gauarentee.

Can I buy your products in a retail store?
At this time our products are not available in retail stores. You can purchase directly online from our web site Pimasoft.com (http://www.pimasoft.com/)

Can I purchase using a Purchase Order?
Business customers can generally place a purchase order (PO) through customer service with our billing company.

 

 

 

If your question is not answered please contact us and we will be happy
 to answer your query.